Privacy Policy

Resto Experience ("Resto Experience", "we", "us" or "our") is a digital marketing team for restaurants based in Atlanta, Georgia. This policy explains what information we collect when you visit restoexp.com (the "Site"), run a free restaurant audit, contact us, book a call, apply to collaborate with us or opt in to our text messages, how we use it and the choices you have. Our work for paying clients is governed by the written agreement with each client. The websites we build for restaurants have their own privacy policies.

Information you give us.

• Free restaurant audit: the restaurant you select (name, location and website). To unlock the full report, your name, your mobile number and your email address, one of which we verify with a one-time code, and, when you give it, your relationship to the restaurant.
• Contact form: your name, email address, US mobile number, message and whether you checked the SMS consent box.
• Influencer applications: your name, email address, Instagram handle, follower count, primary platform, market and a description of your content.
• Booking a call: the name, email address and time slot you enter in our scheduling tool.

Information collected automatically. IP address, approximate location, device and browser type, pages viewed, referring URL and similar usage data, collected through cookies and comparable technologies (see section 6). When you unlock an audit we set cookies to deliver your verification code and to keep your report open on your device.

Information about restaurants from public sources. To prepare an audit we gather publicly available information about the restaurant you select and comparable restaurants near it, such as Google Business Profiles and reviews, websites and how they perform, public Instagram, Facebook and TikTok profiles, delivery-app and Yelp listings and search results. Public reviews can include the name or initials their author chose to publish. We obtain this data from Google and from data-collection services, and we analyze it with automated tools, including artificial-intelligence models, to write the report.

• To prepare and deliver audits, reports and proposals, and to respond to your inquiries.
• To verify your mobile number, or your email address, with a one-time code before unlocking a report.
• To follow up about your audit and our services by phone, email and, where you have consented, text message. A member of our team may contact you personally.
• To schedule and hold calls and meetings with you.
• To send you marketing communications by email and, only where you have given consent, by text message.
• To review influencer applications and contact applicants.
• To operate, secure and improve the Site, including analytics, measurement of our marketing and protection against spam and abuse.
• To comply with legal obligations and to enforce our Terms of Service.

Verification codes. The one-time code you request to unlock a report is a transactional message, sent only at your request. Requesting a code does not enroll you in marketing texts.

Marketing and appointment texts. When you provide your mobile number and check the SMS consent box on one of our forms, you agree to the following: "I agree to receive recurring marketing and appointment text messages from Resto Experience at the number provided. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms."

Mobile numbers and SMS consent are not shared or sold to third parties for marketing purposes. We keep a record of your consent: whether the box was checked, the date and time, the page where you submitted the form and the consent text you were shown. Our SMS delivery provider sends only the messages you agreed to receive and may not use your number for anything else.

You can opt out at any time by replying STOP to any message; you will receive one final message confirming it. Reply HELP, email info@restoexp.com or call +1 (305) 427-6681 for assistance. Carriers are not liable for delayed or undelivered messages.

We do not sell your personal information. We share it only as follows:

• Service providers that help us run the Site and our business and may use your information only to perform services for us: website hosting and storage, email delivery, SMS delivery, customer relationship management, call scheduling, maps and business data, website performance testing, public social-media data collection, artificial-intelligence analysis, analytics and spam protection.
• Legal reasons, when required by law, subpoena or legal process, or to protect the rights, property or safety of Resto Experience, our clients or others.
• Business transfers, if Resto Experience is involved in a merger, acquisition or sale of assets, in which case your information may be transferred as part of that transaction.

Each audit lives at a private link. Anyone you share that link with can open it.

The Site uses Google Tag Manager to load analytics and advertising tags, including Google Analytics, that help us understand how visitors use the Site and measure our marketing. Our forms are protected by Google reCAPTCHA, which is subject to the Google Privacy Policy and Terms of Service. When you unlock an audit we set strictly necessary cookies for the code and for keeping your report open. You can control cookies through your browser settings; disabling them may affect some features of the Site.

We keep personal information for as long as needed for the purposes described in this policy, to comply with our legal obligations and to resolve disputes. Lead and contact records are kept while we have an active relationship with you and for a reasonable period afterwards. Audits are kept so their link keeps working until you ask us to remove them. Records of SMS consent and opt-outs are kept for as long as required to document that consent under applicable law.

• Email marketing: use the unsubscribe link in any marketing email we send.
• Text messages: reply STOP to any message to opt out, or HELP for help.
• Access, correction or deletion, of your contact details or of an audit: email info@restoexp.com and we will respond as required by applicable law.

Residents of certain US states have additional rights over their personal information, including the right to know what we collect, to request deletion and to opt out of the sale or sharing of personal information. We do not sell personal information. We honor these rights in accordance with the applicable state law and will not discriminate against you for exercising them.

The Site is intended for business use and is not directed to anyone under 18. We do not knowingly collect personal information from children.

We use reasonable administrative, technical and physical safeguards to protect your information, such as encrypted connections and one-time codes to open reports. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The date at the top shows when it was last revised. Continued use of the Site after a change means you accept the updated policy, which works together with our Terms of Service.

Resto Experience, 227 Sandy Springs Pl NE, Suite 532, Atlanta, GA 30328 · info@restoexp.com · +1 (305) 427-6681